Numbers

The Numbers section is your central hub for managing phone numbers and telephony accounts on Hooman Labs. It is divided into three tabs:

• Numbers — View and manage all phone numbers added to your workspace.

• Telephony — Connect and manage your telephony provider accounts.

• Compliance — Submit and track compliance applications required for Indian numbers.

Overview: How It All Works

Before you can make or receive calls, you need to complete three things in order:

1. Connect a telephony account (your provider, e.g. Plivo, Twilio, Exotel).

2. Submit a compliance application (required for Indian numbers).

3. Add a number and assign it to an agent or use it for outbound calls.

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Telephony

The Telephony tab lists all provider accounts connected to your workspace, showing their Id, Account Name, Provider, and the number of Numbers linked to each account.

Connect a Telephony Account

Click + Connect Telephony in the top-right corner. This opens a 3-step wizard:

Step 1 of 3 : Provider

Select your Provider from the dropdown. Supported providers:

• Plivo

• Exotel

• Tatatele

• Ozonetel

• Twilio

• SIP Trunk

2. Enter an Account name — this is a label to identify the account within your workspace (e.g. Primary Exotel, Twilio India).

3. Click Continue.

Step 2 of 3 — Credentials

Enter the API credentials for your chosen provider. These are found in your provider's dashboard.

Provider	Required Fields
Plivo	Auth ID, Auth Token
Twilio	Auth SID, Auth Token
Exotel	Account SID, API Key, API Token, Domain
Tatatele	Account-specific credentials
Ozonetel	Account-specific credentials
SIP Trunk	SIP-specific credentials

Click Continue after entering your credentials.

Step 3 of 3 — Webhook Setup

Hooman Labs automatically configures all required webhooks for your connected account.

Webhooks configured automatically. No manual setup needed.

Click Connect account to finish.

Your telephony account will now appear in the Telephony tab and be available when adding numbers.

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(Below is the old one)

We offer two flexible telephony options for outbound and inbound calling:

Hooman Labs Telephony

We offer both Indian and International virtual numbers powered by Plivo. To start:

Step 1: Compliance Application

• Submit your business documents for compliance review.

• Once approved, you can proceed to add numbers.

Step 2: Add Numbers

• Click Add Number.

• Choose from available numbers in the dropdown.

• Assign:

  • As a "From Number" for outbound calls.

  • Or link to a specific inbound agent for incoming calls.

Bring Your Own Telephony

We support direct integration with the following providers:

• Plivo

• Exotel

• Twilio

• Tatatele

• Ozonetel

Plivo

1. Select Plivo from the integration options.

2. Enter your Auth ID and Auth Token.

3. Rest of the setup like adding phone numbers, assigning agents etc remain same as Hooman Labs Plivo.

Exotel

1. Select Exotel as provider.

2. Provide the required account details.

3. After setup, two URLs will be generated:

   • Answer URL: for Voicebot applet

   • Pass Through URL: for Passthru applet

On Exotel Dashboard (Refer Screenshots):

• Create a new flow.

• Drag Voicebot applet onto the canvas.

  • Paste the Answer URL into the field.

• Link it to Passthru applet.

  • Paste the Status URL here.

• Add the outbound Flow ID back to Hooman Labs panel.

Twilio

1. Select Twilio and provide your Auth SID and Auth Token.

2. Add your Twilio numbers.

3. For inbound calling:

   • Use the generated Answer URL and Status URL in your Twilio configuration.