Hooman Labs DocsGuideReference

Telephony

We offer two flexible telephony options for outbound and inbound calling:

Hooman Labs Telephony

We offer both Indian and International virtual numbers powered by Plivo. To start:

Step 1: Compliance Application

  • Submit your business documents for compliance review.

  • Once approved, you can proceed to add numbers.

Documents required for Indian virtual numbers:

  1. Certificate of incorporation

  2. Address proof (GST Certificate, Utility Bill)

  3. Company PAN (Photo or PDF)

  4. Director’s passport size photo

Compliance application is a one time requirement. Once approved, you can add new numbers whenever you want.

Step 2: Add Numbers

  • Click Add Number.

  • Choose from available numbers in the dropdown.

  • Assign:

    • As a "From Number" for outbound calls.

    • Or link to a specific inbound agent for incoming calls.

A workspace can be connected to only a single Telephony account but can support multiple numbers under same account.

Bring Your Own Telephony

We support direct integration with the following providers:

  • Plivo

  • Exotel

  • Twilio

Plivo

  1. Select Plivo from the integration options.

  2. Enter your Auth ID and Auth Token.

  3. Rest of the setup like adding phone numbers, assigning agents etc remain same as Hooman Labs Plivo.

Exotel

  1. Select Exotel as provider.

  2. Provide the required account details.

  3. After setup, two URLs will be generated:

    • Answer URL: for Voicebot applet

    • Pass Through URL: for Passthru applet

On Exotel Dashboard (Refer Screenshots):

  • Create a new flow.

  • Drag Voicebot applet onto the canvas.

    • Paste the Answer URL into the field.

  • Link it to Passthru applet.

    • Paste the Status URL here.

  • Add the outbound Flow ID back to Hooman Labs panel.

Twilio

  1. Select Twilio and provide your Auth SID and Auth Token.

  2. Add your Twilio numbers.

  3. For inbound calling:

    • Use the generated Answer URL and Status URL in your Twilio configuration.